1. Using FHL GO

FHL GO provides shipping and related logistics tools. You agree to provide accurate information and comply with all applicable laws while using our services.

We may update, improve, or discontinue features to maintain reliability, security, and legal compliance.

2. Accounts & Security

You are responsible for safeguarding your credentials and all activity under your account. Notify us immediately of any unauthorized access or suspected misuse.

We may require identity verification or additional information to protect customers and the platform.

3. Shipping & Customs

Shipments are subject to customs, duties, and local regulations. You authorize FHL GO and our partners to act as your agent for export, import, and clearance where required.

We operate from Miami with established lanes to Peru, Venezuela, and Costa Rica. Transit times are estimates and can vary due to customs processing or carrier events.

4. Pricing & Payments

Quotes reflect service level, destination, and package attributes. Additional fees (such as duties, address corrections, or storage) may apply where disclosed.

Prices are estimates and subject to change.

By submitting payment, you authorize charges for selected services and any adjustments you approve.

5. Prohibited Uses & Items

Do not use the site for unlawful purposes or to violate others’ rights. Prohibited items include hazardous materials and counterfeit goods; restricted items may require additional documentation.

We may inspect, refuse, return, or dispose of prohibited items in accordance with law and carrier policy.

6. Liability & Limits

Our liability is limited to the lesser of declared value, replacement value, or applicable carrier limits unless additional coverage is purchased.

We are not liable for delays, customs holds, acts of government, or events outside our reasonable control.

7. Dispute Resolution

Please contact support first so we can try to resolve issues informally. Where permitted by law, disputes will be resolved by binding arbitration on an individual basis.

8. Changes to these Terms

We may update these Terms to reflect operational, legal, or regulatory changes. Material updates will be posted with an effective date and will apply going forward.

9. Contact

Questions? Email info@fhlgo.com